Policies

Privacy Policy

Stack'd wholesale · for business buyers

Last Updated: October 8, 2026

Introduction

Stack'd respects the privacy of customers, website visitors, business partners and individuals who interact with our services.

This Privacy Policy explains how personal information is collected, used, shared, protected and retained in connection with our wholesale sourcing and ecommerce operations.

The responsible legal entity is 7327 Hanover Parkway Suite D Greenbelt MD 20770 , trading as Stack'd.

Information We Collect

Depending on the nature of the interaction, Stack'd may collect the following categories of information.

Business and Contact Information

  • Customer name and company name.
  • Email address.
  • Telephone and WhatsApp contact information.
  • Business and billing addresses.
  • Delivery and shipping addresses.

Order and Transaction Information

  • Product enquiries and quotations.
  • Order specifications and quantities.
  • Purchase and invoice history.
  • Payment status and transaction records.
  • Shipping and delivery information.
  • Refund, return and dispute records.

Website and Technical Information

  • IP address.
  • Device and browser details.
  • Operating system.
  • Pages visited.
  • Website interactions.
  • Referring websites.
  • Cookie and tracking preferences.

Communication Records

  • Customer enquiries.
  • Relevant email correspondence.
  • Relevant WhatsApp business messages.
  • Customer support communications.

How We Collect Information

Information may be collected through:

  • Website enquiries and forms.
  • Shopify ecommerce transactions.
  • Direct communication with sales representatives.
  • Email and WhatsApp.
  • Payment and financial service providers.
  • Shipping and logistics services.
  • CRM and operational software integrations.

How We Use Personal Information

Stack'd may process information to:

  • Respond to business enquiries.
  • Prepare and deliver quotations.
  • Confirm and fulfil orders.
  • Verify payments.
  • Coordinate shipments.
  • Provide customer support.
  • Resolve claims and disputes.
  • Maintain accounting and commercial records.
  • Prevent fraud and unauthorised activity.
  • Improve website performance.
  • Conduct permitted marketing activities.
  • Meet legal and regulatory obligations.

Where applicable data protection laws require a defined legal basis, Stack'd will rely on an appropriate ground for processing.

Such grounds may include:

  • Performance of a contract.
  • Pre-contractual business activities.
  • Compliance with legal obligations.
  • Legitimate business interests.
  • Consent where legally required.

Marketing Communications

Stack'd may provide information about products, stock availability, sourcing services and commercial offers where permitted by law.

Recipients may unsubscribe or object to relevant marketing through the available opt-out method or by contacting Stack'd.

Essential transactional communications may continue where necessary for order fulfilment or legal compliance.

Information Sharing

Personal information may be shared with relevant service providers, including:

  • Ecommerce and website hosting platforms.
  • Payment processors.
  • Accounting and business management systems.
  • Shipping and logistics providers.
  • Sourcing and quality-verification partners.
  • Customer management platforms.
  • Analytics and advertising service providers.
  • Legal, tax and accounting advisers.
  • Public authorities where disclosure is legally required.

Sharing is limited to information reasonably necessary for the relevant purpose.

Payment Information

Payments may be processed by independent payment service providers.

Complete card details should be handled through authorised payment systems rather than being unnecessarily stored in Stack'd's operational records.

Relevant transaction references and payment confirmations may be retained for accounting, fraud prevention and dispute resolution.

Data Security

Stack'd applies reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, misuse, alteration and loss.

No internet-based system can guarantee absolute security.

Data Retention

Personal information is retained only as long as reasonably necessary for the relevant business purpose or applicable legal obligation.

Retention requirements may relate to:

  • Order fulfilment.
  • Customer support.
  • Accounting and taxation.
  • Contract administration.
  • Fraud prevention.
  • Regulatory compliance.
  • Dispute resolution.

Where appropriate, information may be deleted or anonymised when no longer required.

International Data Transfers

Stack'd serves international buyers and may process information through systems or service providers located in different countries.

Where applicable law requires safeguards for international transfers, Stack'd will implement appropriate transfer arrangements.

Individual Privacy Rights

Depending on applicable law, individuals may have rights to:

  • Request access to their personal information.
  • Correct inaccurate records.
  • Request deletion where permitted.
  • Restrict or object to certain processing.
  • Withdraw consent where processing depends on consent.
  • Request data portability where applicable.
  • Submit complaints to relevant authorities.

Stack'd will assess requests under the applicable legal requirements and exemptions.

Cookies and Tracking

Stack'd may use cookies and similar technologies for essential website operations, website analytics, functional preferences and permitted advertising activities.

Further details are provided in the Cookie Policy.

Third-Party Websites

The Stack'd website may contain links to independent third-party services.

Stack'd does not control the privacy practices or website content of those independent providers.

Children's Privacy

Stack'd's commercial services are intended for adults acting in a business capacity.

We do not knowingly solicit personal information from children.

Policy Updates

This Privacy Policy may be updated as business operations, technologies or legal requirements change.

Updated versions will be published on the website with a revised effective date.

Contact

Privacy enquiries and applicable rights requests may be directed to:

Stack'd

Email: hello@superstackd.com Website: superstackd.com